The worst roofing calls come in during or right after a storm, when water is coming through a ceiling and nobody is sure what to do first. This is how we handle an emergency, from the first phone call to the finished roof.
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Free inspection scheduled within 24 hours. Free, with photos you keep.
The first call
When you call, tell whoever answers that water is coming in. Emergency calls go to the front of the line. During business hours we answer or call back within minutes. Storm and leak calls are answered after hours too.
While you wait, a few things help:
Stopping the water
The first job on site is making the house watertight. On an open roof that means a tarp, properly fastened and sealed, not a sheet weighed down with bricks that lifts in the next gust. For a smaller leak it may be a temporary seal around a lifted flashing or a cracked vent.
In most cases we can get a tarp on the same day. Keep the invoice and the photos. Emergency tarping is usually reimbursed as part of an insurance claim, because your policy expects you to prevent further damage.
Finding everything that is wrong
Once the house is dry, we come back for a full inspection: every slope, every penetration, the flashing, the soft metals and the attic. The leak you noticed is often not the only damage. Hail, in particular, leaves bruises across the whole roof that you cannot see from the ground.
You get photos of everything we find and a straight answer about whether it is a repair or an insurance claim.
The insurance side
If the damage is storm-related, we help you file, meet the adjuster on your roof, go through the estimate with you, and send a supplement if anything was missed. We do not waive deductibles. That is insurance fraud under Texas law and it puts your claim at risk.
The permanent fix
With the scope agreed, we schedule the repair or replacement. Most full replacements on a typical house take one or two days. We replace the flashing and vent boots instead of reusing them, and we clean the property with magnetic sweepers for nails before we leave.
Keeping it from happening again
After the repair, a few things lower the odds of another emergency:
Questions homeowners ask
What should I do first if my roof leaks during a storm?
Protect the inside of the house: buckets, towels, move valuables, and cut power to any wet fixture. Then call a roofer. Do not go on the roof during the storm.
Should I wait for the weather to clear before calling?
No. Call right away so you are in the queue. We can often tarp between storm cells, and the sooner you call, the sooner you are scheduled.
Will insurance pay for emergency tarping?
Usually yes, as part of a covered claim. Keep the invoice and photos.
If water is getting in right now, call (855) 741-ROOF.